HiTek Power, The Power Supply Pioneer
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HiTek Power
The Power Supply Pioneer

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FAQs

 FAQs
Answer: Upon contacting HiTek Power, our Product Manager will arrange an appointment with you to discuss the details of your requirement.  If a specification is not drawn up prior to the meeting, the Product Manager will draft a document after the meeting for your approval.  It is at this stage that we hold an internal engineering development meeting to discuss all the aspects of the project.  This allows the lead engineer to propose a potential solution, timescales and costs.  This information is usually fed back to you within a week.  Upon receipt of the proposal we then like to recommend a follow-up visit at the HiTek Power site, so that you can meet the engineering team, see the facility and close any outstanding queries.
Answer: Driving to HiTek Power is very easy from any destination in the UK.  The company is located approximately 45-50 minutes drive from the M25 motorway that encompasses London.  The closest airport to HiTek is London Gatwick, which is approximately 45 minutes away by car - we would be happy to arrange for a driver to meet you at the airport if required.
Answer: Yes, if this is requested at the time of order placement.  Orders can either be collected in person, or by a designated courier upon receipt of your account number.
Answer: HiTek Power manufacture product for stock and to order.  Typically there is an 8 to 10 week lead time on special production build.  Samples can usually be built within 2 weeks, but this is subject to component stock. 

If you have an urgent requirement please contact the sales team who will offer you our best delivery lead time.

Please note that Series GMA units are often available from stock, depending on model and quantity required.
Answer: The warranty period for HiTek Power product is typically one year from date of invoice, which can be extended upon request.  In the unlikely event of a product failing our preference would be for the unit to be returned to one of HiTek Power's facilities for thorough investigation, repair, full test and 24-hour soak.  Our dedicated service team will aim to return in-warranty units within 2-4 weeks of receipt and within 6 weeks for out-of-warranty units.  If the unit is out-of-warranty then you will be advised of a repair cost prior to the work being carried out.  The procedure to return a unit is to contact HiTek Power's service department by email, telephone or complete the Repairs & Service Form on this website (see Contact Us) and request an RMA number.  The unit can then be returned to us with the RMA number. 
Answer: These are available in PDF format - please click here.
Answer: Yes we can.  Please click here for further information.
Answer: On credit account 30 days from date of invoice - only upon receipt of a satisfactory credit check and references.

Payment by proforma is also accepted either by cheque, bank transfer or credit/debit card.  (Please note that American Express is not accepted.)

Payment can be accepted in Pounds Sterling, US Dollars or Euros.

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