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High Voltage Products
Low Voltage Products
Market Sectors
Custom Applications
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FAQs
Environmental
Quality
RoHS & WEEE
Regulatory Compliance
Product Information:
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Upon contacting HiTek Power, our Product Manager will arrange an appointment with you to discuss the details of your requirement. If a specification is not drawn up prior to the meeting, the Product Manager will draft a document after the meeting for your approval. It is at this stage that we hold an internal engineering development meeting to discuss all the aspects of the project. This allows the lead engineer to propose a potential solution, timescales and costs. This information is usually fed back to you within a week. Upon receipt of the proposal we then like to recommend a follow-up visit at the HiTek Power site, so that you can meet the engineering team, see the facility and close any outstanding queries.
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Driving to HiTek Power is very easy from any destination in the UK. The company is located approximately 45-50 minutes drive from the M25 motorway that encompasses London. The closest airport to HiTek is London Gatwick, which is approximately 45 minutes away by car - we would be happy to arrange for a driver to meet you at the airport if required.
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Yes, if this is requested at the time of order placement. Orders can either be collected in person, or by a designated courier upon receipt of your account number.
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HiTek Power manufacture product for stock and to order. Typically there is an 8 to 10 week lead time on special production build. Samples can usually be built within 2 weeks, but this is subject to component stock. If you have an urgent requirement please contact the sales team who will offer you our best delivery lead time.
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The warranty period for HiTek Power product is typically one year from date of invoice, which can be extended upon request. In the unlikely event of a product failing our preference would be for the unit to be returned to one of HiTek Power's facilities for thorough investigation, repair, full test and 24-hour soak. Our dedicated service team will aim to return in-warranty units within 2-4 weeks of receipt and within 6 weeks for out-of-warranty units. If the unit is out-of-warranty then you will be advised of a repair cost prior to the work being carried out. The procedure to return a unit is to contact HiTek Power's service department by email, telephone or complete the Repairs & Service Form on this website (see Contact Us) and request an RMA number. The unit can then be returned to us with the RMA number.
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Yes, however you have to provide an isolated supply for the GMA input and take care of any flashover between the two outputs. If the GMA output was to be shorted, the voltage from the unit on which the GMA was floating would then damage the GMA if it were a higher voltage and/or a far higher power. There are other problems on ripple, etc but these are the same ones we have to overcome in our Electron Gun units.
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